One system for everyone who touches an order.
Your customers see what they need. Your team sees everything. Nobody has to ask where an order is.
Built around two things: ease and overview.
Ease for customers
Order, follow, download and ask a question from one account, in their own language, at any hour.
Overview for your team
Sign-ups, requests, orders, shipments and messages come together on one screen, with what needs attention on top.
Customer portalExample data
Good morning, Northwind Foods
- 3
- Open orders
- 1
- Quote to approve
- 2
- New documents
Your orders
ORD-229140ft containerAt sea
ORD-228712 pallets from stockReady to ship
ORD-226420ft containerDelivered
Back officeExample data
What needs attention today
- 2
- New sign-ups
- 4
- Requests waiting
- 3
- Price requests
- 1
- Shipment without docs
Latest orders
- ORD-2291Northwind FoodsAt sea
- ORD-2290Harbour RetailQuote sent
- ORD-2287Delta WholesaleReady to ship
LIVE
For your customers
Everything they used to email you about, in their own account.
- Personal overviewOne start page with their orders, requests and notifications.
- Order onlineThe full catalogue, ready to order from their own account.
- By container or from stockThey choose how the goods come, per order.
- 3D load planSee how a container fills while they order.
- Requests and quotesRequest a price, receive a quote and respond in one place.
- Order trackingStatus per order, without phoning.
- InvoicesAll invoices together, straight through the ERP link.
- DocumentsQuotes, proformas and backorders, straight through the ERP link.
- Order valuePer month, quarter or year, with each currency kept apart.
- ColleaguesThe main account adds colleagues and decides what they may do.
- NotificationsThey hear when something changes.
- Ask a questionSend a question directly from the portal.
- Pre-ordersSign up for products that are not available yet.
- In their languageEnglish, Dutch, French and German.
LIVE
For your team
The whole operation on one screen, from first sign-up to delivered order.
- Overview and notificationsWhat needs attention today, on top.
- Sign-up approvalNew customers register. You review and approve.
- Customer filesContacts, delivery addresses, orders, documents and statistics per customer.
- Price agreementsAgreed prices and volume discounts per customer.
- RequestsIncoming requests in one list, with waiting time in view.
- Price requestsQuestions from customers and agents handled in one place.
- OrdersFollow every order, and create one on a customer's behalf.
- Product managementAdd products and photos, and set availability.
- ShipmentsShipments together, with consignment notes.
- MessagesCustomer conversations in one inbox.
- AgentsManage agents and see what they bring in.
- ResellersManage resellers and the orders they forward.
- Accounts and rightsEach role sees exactly what it should.
- SecurityTwo-step sign-in, read-only access and a log of changes.
- OwnerAssign a colleague to an order or request, so you see who is on it.
- Purchase price and marginPurchase price per order line and the margin, visible to admins only.
- Pro forma per containerSplit an order across several containers, with a pro forma for each.
- Inbound containersTrack your own purchase shipments, with documents and a log.
LIVE
For your agents
Their own customers and figures, without access to everything else.
- My customersAn overview of their own accounts.
- Link a customerConnect a customer to their account.
- Requests and price requestsStart and follow requests for customers.
- Follow ordersSee status without seeing amounts.
- FiguresTheir own results at a glance.
- StaffAn agent can add their own colleagues.
- CatalogueThe full range to show customers.
LIVE
For your resellers
Your catalogue and order flow, under their name.
- White-label portalTheir name and design on your platform.
- Own customersThey keep an overview of their own accounts.
- Requests and ordersEverything flows back to your main system.
- Invoices and revenueWhat they sold, at a glance.
- ConversationsCustomer contact in one place.
- Nightly catalogue syncYour range stays current without extra work.
- Their own catalogue siteNext to the portal, a site in their own branding, with your range.
- Fixed mark-upThey earn a fixed percentage on top of your prices. Their customers never see your name.
LIVE
Connected to your ERP
Quotes, proformas, backorders and invoices can come straight from your ERP. Your finance stays where it is.
- ERP
- Supplier lists
BDI Nexus
- Catalogue site
- Customer portal
- Reseller portals
- Documents
- Notifications
One order, three views.
Everyone works from the same order. Each person sees what belongs to their role.
Customer/ ORD-2291Example data
- Status: at sea
- Arrives 14 Dec
- Proforma ready to open
Reseller/ ORD-2291Example data
- Sold under own brand
- Status: at sea
- Own customer: Harbour Retail
Back office/ ORD-2291Example data
- Container EX-40218
- Invoice to be sent
- Agent and customer linked
Show us where your orders get stuck.
Tell us how an order moves through your business today. We will tell you honestly what is worth building.